Westfield x Softbank - Pepper Concierge

Westfield x Softbank - Pepper Concierge

Virtual & Augmented reality   20th June 2018 - Catalyst Agency

What is it?

Westfield partnered with SoftBank Robotics and created “Pepper”, a charming and innovative robot to help make the shopping experience a more enjoyable experience. Pepper the robot acts as a concierge in the shopping centres. 95% customer satisfaction. Provide information to shoppers seamlessly and collecting customer service data.

And why is this a campaign we love?

Breathing new life into the shopping experience through technology can help increase customer engagement and satisfaction.

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